Refund policy

Returns, Cancellations and Exchanges

All of our items are individually made to order, so we’re unable to accept returns, cancellations, or exchanges.

Please double-check your order details (item design, size, finish, etc.), personal information, and delivery address before submitting your order, as we cannot make changes once your order has been placed. We reserve the right to cancel orders at our discretion and without notice if we believe the information provided is incomplete, incorrect, or for any other reason we deem necessary.

If you have any problems or questions about your order, contact us at hello@vintagepanda.co.uk and we'll be happy to help.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately at hello@vintagepanda.co.uk if your item is damaged, defective, or incorrect so we can evaluate the issue and make it right. 

If your item arrives damaged, we’ll need clear photos of the following:

• The damaged area (close-up)

• The entire item (to confirm the item)

• The outer packaging, including any visible damage (box, envelope, etc.)

• The shipping label

Please keep all packaging until you’ve contacted us.

Damage or issues must be reported within 30 days of delivery. Unfortunately, we’re unable to assist with problems reported after this period.